Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Stuck on "Checking for updates"
#1
I had just got an achievement, when the usual checking for updates came up & stayed there for a *very* long time.

I tried refreshing, waiting a few hours & using a different computer, But each time I login, it remains stuck there. I have only used chrome, & played @ kongregate so far. If you're going to do a manual reset, could you also purge the game with mapoko please? It has been stuck there for almost a year now, probably due to a desync error.

Account "name" is nathanloue3. Idk my password.

Thanks!
Self proclaimed Highlord of Highgrounds

I dare you to say my name properly!
Reply
#2
This seems to be happening to my account on highgroundsgame.com. I need some time to investigate, sorry for the delay
Founder, Lead Designer on Hero Generations
http://www.twitter.com/brodiegames
Reply
#3
Happens to me to
Reply
#4
The same for me. I have a problem with gollomb account. Since Wednesday-Thursday night (week events restart) I'm still hunging on "Checking for updates" (happened when I just got achievement). Problem do not exist when I tried to play with other account. Could you help please?
Reply
#5
Hi guys, I am investigating this today. I'll keep you posted, sorry for the delay. This issue was caused due to the recent erratic server issue last week.
Founder, Lead Designer on Hero Generations
http://www.twitter.com/brodiegames
Reply
#6
The source of the issue is not obvious. I think there may be a small corruption of some kind on our server providers side. Luckily, as far as I can see, there is nothing broken with anyone's account data, so in theory if we fix the larger issue, we'll fix everyone's accounts without data loss. That said, I am at the whim of player.io (server provider), and I am waiting to hear back from their technical support. I'll keep everyone updated.

Again sorry for this issue.
Founder, Lead Designer on Hero Generations
http://www.twitter.com/brodiegames
Reply
#7
I was playing fine for a while, and then hung up when receiving the special bonus today. Now it hangs on "Checking for Updates" when I reload.
Reply
#8
Monkeh, what do you mean by "special bonus"? Do you mean when you received gems for completing the special goal in the KOTH event?
Founder, Lead Designer on Hero Generations
http://www.twitter.com/brodiegames
Reply
#9
(01-12-2015, 09:18 PM)scott Wrote: Monkeh, what do you mean by "special bonus"? Do you mean when you received gems for completing the special goal in the KOTH event?

Right, the special goal for KOTH. I got that at the same time as finishing 5 matches. I got the unit, returned to the main menu, and then the dialog box for receiving the special goal reward popped up and then the loading icon spun while waiting for the reward. After a while of the icon spinning, I reloaded the page and now I have the same issue as everyone else.
Reply
#10
I'm still hunging (more than 5 days) with "Checking for updates" message. Nothing changes. Probably it happened when receiving goal reward or/and during restart week events (the game ended at the time of restart).
Reply


Forum Jump:


Users browsing this thread: 1 Guest(s)