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purchased with gems, cards never showed up in any deck
#1
I've bought cards with all my gems at least twice--  it may have been 3 times-- and none of the cards have even shown up as available to be placed into any deck.
In fact, most of the reward cards have never shown up.

It's a little hard to play without some options....

Is there something that I'm missing that the cards that I've purchased never are added?
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#2
Are all of your visible cards Gold?
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#3
(09-10-2015, 03:06 AM)Umbrian Wrote: I've bought cards with all my gems at least twice--  it may have been 3 times-- and none of the cards have even shown up as available to be placed into any deck.
In fact, most of the reward cards have never shown up.

It's a little hard to play without some options....

Is there something that I'm missing that the cards that I've purchased never are added?

Hi Umbrian,

If you reach out to support@heartshapedgames.com we can dig into this further. On our end we see that you made purchases on multiple dates and the card associated are in your vault (at least from the database's perspective). So we just have to figure out if and why those cards aren't showing up in your deck editor. One quick thing to try is to make sure you don't have any sorting filters selected. Happy to help sort this out!

Kate
-----
Kate
Heart Shaped Games
kate@heartshapedgames.com
@katebrodz
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